Member Data Protection topone33

1. Introduction

This Privacy Policy is published by topone33 ("we", "platform", or "topone33") and applies to all users who register an account, use the services or visit the website topone33.one.

By registering as a topone33 member, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.

topone33 operates under international licensing and is committed to practising responsible data protection principles in every aspect of our operations.

2. Information We Collect

topone33 collects various categories of information to allow the platform to function properly and provide the best experience to members. The following are the types of information we may collect:

• Registration Information: Full name, date of birth, identification card number (MyKad), email address, mobile number and password chosen during the account registration process.
• Financial Information: Details related to the payment method used such as Touch 'n Go eWallet, DuitNow, FPX, Boost or information related to cryptocurrency accounts (USDT, BTC, ETH) required to process deposits and withdrawals.
• Identity Verification Information: Copies of identification documents such as MyKad or passport required for account verification purposes in line with KYC (Know Your Customer) compliance requirements.
• Usage Data: Records of gambling activity, games played, total deposits and withdrawals, betting history and bonuses used.
• Technical Information: IP address, device type, operating system, web browser used, date and time of access, and other technical data collected automatically when you use the platform.
• Communications: Records of correspondence between you and the topone33 customer support team, including support tickets, live chat transcripts and emails.

We only collect information that is necessary and relevant for the stated purposes. topone33 does not collect sensitive information such as medical information or religious beliefs unless voluntarily shared by the member.

3. How We Use Your Information

Personal information collected is used by topone33 for the following purposes:

• Account Management: Creating, maintaining and managing your member account, including the login process, identity verification and password reset.
• Transaction Processing: Processing money deposits and withdrawals using the chosen payment method securely and in a timely manner.
• Legal Compliance: Meeting applicable legal and licensing regulatory requirements, including anti-money laundering (AML) and KYC procedures.
• Platform Security: Identifying and preventing fraud, account misuse, suspicious activity or any security threat to the platform and other members.
• Service Communications: Sending important account-related notifications, transaction updates, policy changes and relevant technical information.
• Marketing: Sending promotional offers, bonuses and latest product information — subject to the communication preferences you set in your account settings.
• Service Improvement: Analysing usage patterns and feedback to improve product quality, user interface and overall service.

4. Disclosure to Third Parties

topone33 does not sell or rent member personal information to any third party for their independent marketing purposes. However, we may share your information in limited situations as follows:

• Payment Service Providers: Information required to process transactions is shared with the payment providers we use. These providers are subject to strict confidentiality agreements.
• Game Providers: Minimum necessary user information is shared with game software providers to allow game functions to run properly.
• Enforcement Bodies and Authorities: topone33 will disclose personal information to the relevant authorities if required to do so by law, court order or licensing requirements.
• Professional Advisors: Lawyers, accountants or other professional advisors who are subject to professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition or asset sale, member information may be transferred as part of the business assets, with appropriate notice given to members.

5. Data Security

topone33 implements appropriate technical and organisational security measures to protect member personal information from unauthorised access, loss, alteration or accidental disclosure. These measures include:

• Data encryption using SSL/TLS protocol during information transfer.
• Use of firewalls and intrusion detection systems to protect infrastructure.
• Role-based access control procedures for staff handling data.
• Regular security audits and penetration testing by third-party experts.
• Security training programme for all staff handling personal information.
• A comprehensive data incident response plan in the event of a breach.

However, no method of data transmission over the internet or electronic storage method can be guaranteed 100% secure. If you have reason to believe your account has been compromised, please contact the topone33 customer support team immediately.

6. Cookies and Related Technologies

topone33 uses cookies and similar tracking technologies to improve the user experience, analyse usage patterns and personalise the content displayed. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use include:

• Essential Cookies: Required for the platform's basic functions, such as maintaining your login session and remembering preferred settings.
• Analytics Cookies: Help us understand how members use the platform so we can make meaningful improvements.
• Functional Cookies: Remember your preferences such as language and display settings for ease of use.
• Performance Cookies: Collect information about website performance to help us identify and resolve technical issues.

You can control and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and experience of using the platform.

7. Member Rights

As a topone33 member, you have certain rights regarding your personal information that we hold. These rights include:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of any information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal information ("right to be forgotten"), subject to ongoing legal obligations.
• Right to Restriction: You may request that we limit the processing of your personal information in certain circumstances.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes.
• Right to Data Portability: You have the right to receive your personal information in a structured, machine-readable format.

To exercise any of the above rights, please contact the topone33 customer support team via live chat or email. We will process your request in accordance with applicable legal requirements.

8. Cross-Border Data Transfers

As topone33 operates under an international licence, your personal information may be processed and stored on servers located outside Malaysia. This includes data transfers to service providers in other countries.

When such transfers occur, topone33 ensures that adequate protection measures are in place, including the use of approved standard contractual clauses, to ensure your information remains protected to a standard equivalent to that set out in this policy.

9. Changes to This Privacy Policy

topone33 reserves the right to update or modify this Privacy Policy at any time. Any changes made will take effect immediately upon publication on our website.

For significant changes that affect how we use your personal information, we will provide reasonable notice via email to the address registered on your account or through a prominent notice on the website's main page.

We encourage you to review this Privacy Policy from time to time to ensure you are always aware of how we handle your personal information. Continued use of the platform after any changes are published will be considered acceptance of the updated terms.

10. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact our team through the following channels:

• Live Chat: Available 24/7 via the live chat button on the topone33 website. Support in Malay and English.
• Email: Send your enquiry to [email protected] — we will reply within a reasonable timeframe.

The topone33 customer support team operates 24/7 and is ready to assist you in Malay and English for any enquiries related to privacy and data protection.